Terms & Conditions
Last updated: September 11, 2026These terms apply to your use of orthovelfootwear.com and to every order you place with Orthovel LLC. Placing an order means you accept them, together with our Shipping Policy, Returns & Comfort Guarantee, Payment Policy and Privacy Policy, which are part of these terms. Where a summary here differs from one of those policies, the policy governs.
We've written them to be read. If something is unclear, email support@orthovelfootwear.com and we'll explain it in plain language.
1. Who you're buying from
| Store | Orthovel Footwear, at orthovelfootwear.com |
| Legal entity | Orthovel LLC |
| Business address | 1961 Chain Bridge Road, Tysons, VA 22102, United States |
| support@orthovelfootwear.com | |
| Phone | +1 (703) 893-9400 |
| Customer service hours | Monday–Friday, 9:00 AM–9:00 PM ET |
| Response time | Within one business day |
The store runs on Shopify, which provides the platform and checkout. Your contract for any purchase is with Orthovel LLC alone; Shopify is not a party to it.
2. Our shoes are not medical devices
Everything we sell is everyday footwear chosen for comfort: cushioned soles, roomy toe boxes, supportive footbeds, adjustable straps. None of it is a medical device, none of it is intended to diagnose, treat, cure or prevent any condition, and nothing on this site is medical advice. Where a product page describes a feature such as arch support or a wide fit, that's a design characteristic to help you judge what suits you, not a clinical claim. If you have a foot condition, have been prescribed footwear or insoles, or have been advised to wear a particular kind of shoe, follow the advice of a qualified healthcare professional over anything on this site.
3. Who can order
You must be 18 or older to place an order yourself; if you're younger, a parent or legal guardian needs to place it for you. Guest checkout is available; an account is optional. If you create one, keep your password private and tell us right away if you think someone else has used it. The details you give at checkout must be accurate and current. We sell to individuals for personal use and may decline or limit orders that appear to be for resale.
4. Prices, tax and duties
Prices are in US dollars. Sales tax, where it applies, is calculated from your shipping address at checkout and shown before you confirm. Shipping is free on every order. If your order ships from a fulfillment center outside the United States, all customs duties and import fees are paid by us; nothing is collected on delivery.
The price that applies is the one shown when you place the order and in your confirmation email. Later changes don't affect confirmed orders. Obvious pricing errors, such as a missing digit, aren't binding on us; if one affects your order, we'll contact you and you can buy at the correct price or cancel for a full refund.
5. Promotions and discount codes
Discount codes are entered at checkout and can't be applied afterward. One code per order unless the promotion says otherwise; codes have no cash value. Promotions run for the period and on the terms stated with them. If you return a pair bought at a discount, we refund what you actually paid, and sale pairs return on the same terms as anything else.
6. When your order becomes a contract
Listing a product is an invitation to order, not a binding offer. When you complete checkout, you make an offer to buy. The automatic email you receive afterward confirms that we've received your order; it isn't an acceptance. The contract is formed when we send you the shipping confirmation. Until then we may decline an order if the pair is out of stock, payment can't be authorized, a price or description was obviously wrong, the address is incomplete, or we have reason to suspect fraud. If we've charged you, we refund the full amount. No confirmation within a couple of hours? Check your spam folder before contacting us.
7. Payment
You pay when you place the order, using any method shown at checkout; they're listed in our Payment Policy. Card details go directly to a PCI DSS-certified processor and never touch our systems; we don't store full card numbers and will never ask for them by email. By paying, you confirm you're entitled to use that method. If a payment is declined or reversed, we may cancel the order.
8. Delivery
Processing and transit times are in our Shipping Policy. They're estimates based on normal operations, not guaranteed dates; carrier delays, weather and customs processing are outside our control, though we'll help trace anything late. Risk of loss passes to you when the package is delivered to the address you gave us, not before. If your order arrives damaged, or doesn't arrive, tell us and we'll take it up with the carrier. If we can't ship within the stated timeframe, or within 30 days of your order where none was stated, we'll notify you and you can wait or cancel for a full refund, as the FTC Mail Order Rule requires. If a package comes back because the address you gave was wrong or incomplete, you choose reshipment or a full refund.
9. Returns, the Comfort Guarantee and cancellations
Our Returns & Comfort Guarantee governs. In brief:
- Unworn pairs: 45 days from delivery to return for a full refund, any reason, sale pairs included. Tried on indoors only, in the original shoe box, packed inside an outer carton. Return shipping paid by you; no restocking fee. Refund within 7 business days of our receiving the return, to your original payment method.
- Worn pairs (Comfort Guarantee): wear them for up to 45 days from delivery; if they aren't comfortable, exchange them once for another size, width or style, with return shipping paid by us. The guarantee provides an exchange, not a refund.
- Our error or a defect: replacement or full refund, your choice, return shipping paid by us.
- The return address is provided when you start a return and is never our business address. Personalized pairs and gift cards can't be returned; this is stated on the product page before you buy.
You can cancel free of charge at any time before your order ships.
10. Defective or wrong pairs, and the warranties that apply
If a pair arrives damaged, mismatched, mislabeled or not what you ordered, contact us within 45 days of delivery with your order number and photos. You choose a replacement or a full refund, and we cover any return shipping. Beyond that, everything we sell comes with the implied warranties of merchantability and fitness for ordinary purpose that Virginia law and the law of your state provide. These terms don't take them away; section 17 explains what we do and don't limit.
11. Product information and sizing
We describe each pair as accurately as we can: materials of the upper, lining and sole, closure type, heel height, weight, and a size chart with internal lengths in centimeters in US, EU and UK sizes. Screens differ, so colors may vary slightly, and measurements are approximate unless stated as exact. If you're unsure about a size, ask before you order and we'll compare your foot measurements to the shoe's. Range, prices and availability can change without notice, and we may withdraw a product or limit quantities. If we find an error in a description or price after you've ordered, we'll tell you and you can proceed or cancel for a full refund.
12. Content and intellectual property
The Orthovel name, logo, site design, product photography, graphics and text belong to Orthovel LLC or its licensors and are protected by copyright and trademark law. You may browse and shop; copying, republishing, selling or commercial use of any content requires our written permission.
13. Reviews and content you send us
If you submit a review, photo, suggestion or other content, you keep ownership but grant us a royalty-free, non-exclusive, perpetual right to use, edit, translate and publish it in any channel for our business purposes. You confirm the content is yours, reflects your own genuine experience, discloses any incentive you received, and doesn't infringe anyone's rights or contain anything unlawful, offensive or malicious. Reviews may describe how a pair feels; we don't publish reviews that make health or medical claims. We may decline to publish or remove content that doesn't meet these conditions, and we aren't obliged to keep submissions confidential or pay for them.
14. Acceptable use
Use the site only for lawful purposes. You may not use it to break the law, infringe anyone's rights, submit false information, spread malicious code, collect other people's personal information, send spam, phish, scrape or crawl without permission, or interfere with the site's security. Automated tools acting on someone's behalf may use the site only if they identify themselves as automated and don't bypass technical safeguards. If you materially breach these terms, we may suspend or end your access; orders already accepted will still be fulfilled.
15. Links to other sites, and availability
The site may link to websites and services run by others. We don't control them and aren't responsible for their content, security or practices; complaints about a third party's products or services go to that party. We may change, suspend or discontinue any part of the site at any time and can't guarantee uninterrupted availability. Nothing in this section affects an order we've already accepted.
16. Privacy
How we handle your personal information, including what Shopify processes as our platform provider and your rights under the Virginia Consumer Data Protection Act and the law of your state, is set out in our Privacy Policy.
17. Liability
We don't guarantee that the site will always be available or free of errors, and the site itself is provided "as is." Our total liability in connection with an order is limited to the amount you paid for it, and we aren't liable for indirect, incidental, consequential or special loss, such as lost profits or lost data.
These limits don't apply to fraud, to personal injury caused by our negligence, to the implied warranties described in section 10, or to any liability that can't be excluded by law. Some states don't allow certain limitations, so parts of this section may not apply to you. Nothing in these terms reduces your rights under the consumer protection laws of Virginia, including the Virginia Consumer Protection Act, of your own state, or of the United States.
18. Indemnification
If your breach of these terms or of the law, or your infringement of a third party's rights, results in a claim against Orthovel LLC, you agree to cover our reasonable costs of dealing with it, including reasonable attorneys' fees. We'll notify you of any such claim and give you a chance to respond before settling.
19. Changes, assignment and severability
We may update these terms when the store or the law changes. The current version is always on this page with the date at the top, and changes don't apply to orders placed before they were published. We may assign our rights and obligations to another company provided your rights aren't reduced; you may not assign yours without our consent. If any provision is found unenforceable, the rest remain in force, and not enforcing a provision once doesn't waive it. These terms and the policies they reference are the entire agreement between you and Orthovel LLC.
20. Governing law and disputes
These terms are governed by the laws of the Commonwealth of Virginia and applicable federal law, without regard to conflict-of-law rules. Contact us first if something goes wrong; nearly every issue is settled by email, and we'd much rather resolve it directly than have you dispute a charge with your bank. Any dispute that can't be resolved that way will be heard in the state or federal courts located in Fairfax County, Virginia. That doesn't prevent you from bringing a claim in the small claims court where you live, or from relying on the consumer protection laws of your own state.
21. Contact
Orthovel LLC 1961 Chain Bridge Road, Tysons, VA 22102, United States support@orthovelfootwear.com · +1 (703) 893-9400 Monday–Friday, 9:00 AM–9:00 PM ET · Replies within one business day
