Terms & Conditions
Welcome to Orthovel Footwear. These Terms & Conditions ("Terms") govern your access to and use of our website and the purchase of products from Orthovel LLC. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
This website is operated by:
Store Name: Orthovel Footwear
Company Name: Orthovel LLC
Customer Support: support@orthovel-footwear.com
Business Address: 1436 Oak Hollow Court Cary, NC 27519 United States
Customer Service Hours: Monday – Friday 9:00 AM – 9:00 PM (ET)
2. Eligibility
By using this website, you represent that you are at least 18 years old or are using the website with the permission of a parent or legal guardian.
3. Orders & Acceptance
When you place an order, you are making an offer to purchase our products. Your order becomes accepted once we send an order confirmation email. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Suspected fraud
- Incorrect pricing
- Product availability
- Payment authorization failure
- Inaccurate customer information
4. Pricing & Payment
- All prices are displayed in U.S. Dollars (USD).
- Applicable taxes are calculated during checkout where required.
- We offer FREE standard shipping on all orders within the United States.
- We accept the payment methods shown during checkout.
Orders will not be processed until payment has been successfully authorized.
5. Shipping & Delivery
Orders are shipped to the address provided during checkout. Estimated delivery times are provided for convenience only and are not guaranteed. We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Severe weather
- Incorrect shipping information provided by the customer
- Events beyond our reasonable control
6. Returns & Refunds
Your purchase is covered by our 45-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may request a return in accordance with our Returns & Refund Policy. Returned items must comply with the requirements outlined in our Returns Policy.
7. Product Information
We strive to ensure that all product descriptions, images, pricing, and specifications are accurate. However, we do not guarantee that all information is completely free from errors. We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
8. Warranty Disclaimer
Our products are intended to provide comfort and support but are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Orthovel LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our products or website.
Our total liability shall not exceed the purchase price paid for the product giving rise to the claim. Nothing in these Terms limits any rights that cannot legally be excluded under applicable U.S. law.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Intellectual Property
All website content, including but not limited to:
- Logos
- Images
- Product photography
- Graphics
- Videos
- Product descriptions
- Text
- Website design
is the property of Orthovel LLC or its licensors and is protected by United States copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought in the appropriate courts within the United States, unless otherwise required by applicable law.
13. Changes to These Terms
We may update these Terms & Conditions at any time. Changes become effective immediately upon publication on this website. The Terms in effect at the time of your purchase will apply to that order.
14.Contact Information
Store Name: Orthovel Footwear
Company Name: Orthovel LLC
Customer Support: support@orthovel-footwear.com
Business Address: 1436 Oak Hollow Court Cary, NC 27519 United States
Customer Service Hours: Monday – Friday 9:00 AM – 9:00 PM (ET)
