Returns & Refund Policy
At Orthovel Footwear, your comfort is our priority. That's why every order is backed by our 45-Day Money-Back Guarantee, giving you plenty of time to experience the comfort and support of your new shoes.
45-Day Money-Back Guarantee
We want you to love your Orthovel Footwear shoes. If you're not completely satisfied within 45 days of delivery, we'll work with you to make it right.
Our guarantee may include:
- Free size exchange (where applicable)
- Replacement for manufacturing defects
- Personalized sizing assistance
- Refund for eligible returns
Before Requesting a Return
Many customers notice improved comfort after wearing their shoes for several days.
We recommend:
- Wearing your shoes for 3–5 full days to allow for a natural break-in period.
- Contacting our support team if the fit doesn't feel right—we're happy to help.
Return Eligibility
To qualify for a return or exchange:
- Your request must be submitted within 45 days of delivery.
- Shoes must be in clean condition.
- Please provide your order number.
- Photos or videos may be requested to help us evaluate sizing, damage, or quality concerns.
Free Replacements
We'll replace your shoes at no cost if:
- They arrive damaged.
- They have a manufacturing defect.
- You received the wrong item.
Please contact us within 7 days of delivery and include:
- Order number
- Description of the issue
- Clear photos of the product
Once approved, we'll send a replacement free of charge.
Exchanges
Need a different size or color?
We're happy to help.
For exchanges:
- Contact our support team.
- We'll provide return instructions.
- Once your return is received and inspected, we'll ship your replacement.
Exchange Shipping
- Free for defective, damaged, or incorrect items.
- For size or color changes, customers are responsible for return shipping unless otherwise stated.
Order Cancellations
Orders begin processing quickly. If you'd like to cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, it can no longer be canceled.
Refund Policy
Eligible refunds are processed after your returned item has been received and inspected. Approved refunds are issued to your original payment method within 1–7 business days.
Return Shipping
We cover return shipping when:
- You received the wrong item.
- Your item arrived damaged.
- Your product has a verified manufacturing defect.
For all other returns, including:
- Incorrect size ordered
- Change of mind
- Color preference
return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Non-Returnable Items
Returns may not be accepted for:
- Items returned after 45 days
- Excessive wear beyond normal product evaluation
- Final sale or clearance items marked Final Sale
- Gift cards (if applicable)
Return Instructions
Please do not send your return without contacting us first. Our support team will provide the correct return address and instructions. Returns sent to an unauthorized address may experience delays or may not be eligible for processing.
Contact Information
Store Name: Orthovel Footwear
Company Name: Orthovel LLC
Customer Support: support@orthovel-footwear.com
Business Address: 1436 Oak Hollow Court Cary, NC 27519 United States
Customer Service Hours: Monday – Friday 9:00 AM – 9:00 PM (ET)
